FAQ
SHIPPING
When is my order shipped?
Orders are shipped within 1-2 business days after the order has been received. You will receive an email notification once your order has shipped along with tracking information.
How long will it take to get my order?
All orders within the U.S. are shipped and delivered within 2-8 business days.
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at support@sharppebble.com
What are the shipping rates?
We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders over $75. Otherwise, it depends on weight of the products. Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list.
How do I return an item/receive a refund?
If you find that you’re not completely satisfied with your Sharp Pebble product, we will gladly issue you a refund. We offer a 30-day full refund money back guarantee. That’s how committed we are. All we ask is that you send us a quick message at "support@sharppebble.com" on why it didn’t meet your standards. We are always looking for ways to improve our product.
PAYMENT AND ORDERING
What are my payment options?
We accept Apple Pay, PayPal, Visa, MasterCard, Discover, and American Express.
How safe is it to order online?
We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments
How do I order a gift for someone?
When ordering as a gift for someone, be sure to enter your email address to receive all summary information but enter the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
How do I return an item/receive a refund?
If you find that you’re not completely satisfied with your Sharp Pebble product, we will gladly issue you a refund. We offer a 30-day full refund money back guarantee. That’s how committed we are. All we ask is that you send us a quick message at "support@sharppebble.com" on why it didn’t meet your standards. We are always looking for ways to improve our product.
RETURNS AND EXCHANGES
What is your return and exchange policy?
If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.
PRODUCT
How do I get the eBook?
eBook link will be sent to you via email upon order confirmation.
Are these stones to be used with water or oil?
We recommend using water.
Do you have a video of the product?
Yes, Here's the link: https://www.youtube.com/watch?v=Fj1Dl-8YsQk
Other questions?
If you have any other questions related to any of our product please send us a quick message at "support@sharppebble.com"